Our Service

We are able to offer two levels of service to suit your requirements, the details of which are explained below.

A: Letting only service

  1. Inspection and rental valuation of the property.
  2. Marketing the property.
  3. Receiving enquiries and accompanying prospective tenants wishing to view the property.
  4. Careful selection of tenants. Tenants will usually be referenced by LetRisks whose report will include credit score, electoral information, public information such as CCJs, employer’s reference/salary details, previous Landlords reference if appropriate, and any potential of fraud warnings.
  5. Preparation of Assured Shorthold Tenancy Agreement and relevant notices in accordance with the Housing Act 1988 (as amended by 1996 Housing Act).
  6. Collecting the first month’s rent and dilapidation deposit.
  7. Signing up the tenant and releasing keys, forwarding copy documents and payment to
  8. Preparation of a detailed inventory of property contents and condition with supporting photos.

B: Full Letting and Management Service

This includes all items 1 to 8 above plus:

  1. Providing a 12 month rental guarantee insurance including legal expenses cover at no cost to you.
  2. Collection of rent and payment to owner’s account by BACS on around the 12th of each month and preparation of detailed monthly statements.
  3. Chasing late payers as necessary.
  4. Inspecting the property every three months and forwarding a detailed report to owners.
  5. Instructing tradesmen should any minor repairs or maintenance be necessary that are the Landlord’s responsibility.
  6. Arranging for the garden to be maintained if and as required.
  7. Dealing with any insurance claims i.e. getting quotations, completion of claim form and arranging for any insured repairs to be carried out.
  8. Being the first point of contact so that owners do not have to deal direct with or take calls from the tenant
  9. Any tenancy renewals, rent review notices, notice to quit etc
  10. End of year spreadsheet of all transaction if required by your accountant
  11. Providing a 24 hour emergency plumbing service
  12. Ensuring that the landlord / property are compliant with current and ever changing legislation
  13. When the property is empty between lettings:
    1. Arrange for cleaning if necessary.
    2. Close the utility accounts
    3. Leave heating on timer during the winter
    4. Arrange for any repairs.
  14. Advice on taxation.
  15. Arrange to transfer the utility accounts to the tenant’s name.
  16. Preparation of check out report and the end of the tenancy highlighting discrepancies as compared to the initial inventory.
  17. Arranging repairs and negotiating the deposit deductions with the outgoing tenant. 

Details of Fees

A: Letting only Service

A one off fee of 45% of the first month’s rental. (Minimum £350.00) + VAT


B: Full letting and Management Service

A discounted letting fee of £150.00 then 10% of the monthly rental collected (+ VAT)

Tenancy Deposit Scheme (TDS)

In accordance with the Housing Act 2004 there are rules concerning the holding of tenants' deposits. The TDS requires that any deposit taken from a tenant or tenants under an Assured Shorthold Tenancy must now be protected.

We are members of The Dispute Service Ltd., this means that we will be able to hold the deposits for you. The scheme requires us to register all deposits received and to pay the necessary premiums and membership fees. At the end of the tenancy, the landlord/agent must endeavour to agree with the tenant how the deposit is to be divided. If no agreement can be reached about how much of the deposit should be returned, there will be a service to help resolve disputes, offered by the scheme which is protecting the deposit. There is no charge for this service as it is included in the cost of joining the scheme. The parties are not obliged to use this service as each has the right of redress through the courts if preferred.

There is a nominal fee to cover our administrative expenses and the cost of insurance and fees. This will amount to £35.00 + VAT per new tenancy regardless of the number of tenants. The fee will only apply when we receive a new deposit on your behalf.

Explanatory Notes

We are able to engage reputable tradesmen to carry out any maintenance, decorating and gardening that may be required. In addition, we can arrange for Gas Safety inspections and boiler maintenance. This service includes either submission of the accounts to the owners for payment, or payment by us from funds held. Where the tenant is responsible for the repairs (due to damage caused by him) we will arrange payment of the account and this amount will be applied to the dilapidation deposit. Minor repairs costing less than £100.00 will generally be carried out without reference to the owner unless otherwise instructed (Managed properties items 5, 6, 7, 8). When the property is empty during the winter it is our policy to leave the heating on timer as opposed to draining down which can be fairly expensive, and a heated home is more inviting to prospective tenants. The bill for heating during empty periods is the responsibility of the Landlord.

It is not generally possible to gain possession during the initial fixed term of the agreement (usually six months). However, after this period, should the Landlord require possession of the property then he must give the tenant two full months’ notice on the prescribed form. Should the tenant wish to vacate then he must give one full months’ notice to the Landlord. The vast majority of tenants pay the rent in full and on time. Whilst every reasonable precaution is taken in selection of tenants, we cannot be held responsible for arrears that may accrue during the tenancy. However, please refer to the insurance policies that we are able to offer to protect your income and investment.

For your additional protection, all rents and tenants' deposits are kept and processed in secure Clients’ bank accounts and we carry full Professional Indemnity Insurance and Client Money Protection Insurance. We are also members of the National Approved Letting Scheme who ensure that members provide a professional and regulated service.